Terms of Service

Last updated: 30 June 2026

These Terms of Service ("Terms") govern your access to and use of the IgnitionStack suite of monday.com Marketplace applications (each an "App", together the "Apps" or "Service") provided by Ignition Consulting Group Pty Ltd (ABN 51 689 001 849) ("Ignition", "we", "us", "our").

By installing, accessing, or using any of the Apps, you ("you", "your", the "Customer") agree to these Terms. If you are agreeing on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation. If you do not agree, do not install or use the Apps.

1. The Service

The IgnitionStack Apps bring marketing, engagement, and revenue data into your monday.com account. These Terms apply to each of the following Apps, and to any other Ignition app that links to these Terms:

• Ignition Engage - captures website visitor activity (such as page views, sessions, custom events, and form submissions) from domains you configure, and writes that activity to matched contact and lead records in your monday.com CRM.
• Ignition Signal - connects your paid-media accounts (such as Meta, Google Ads, and LinkedIn) and brings advertising spend and performance data into monday.com.
• Ignition Commerce - connects your e-commerce platform and brings orders, customers, and revenue data into monday.com.
• Ignition Lens - combines data from the other Apps and your connected sources to produce cross-channel attribution and return-on-investment reporting inside monday.com.

The features available to you depend on the App and your subscription plan. We may update, improve, or modify the Apps from time to time, provided we do not materially reduce the core functionality of your paid plan during a billing period.

2. Relationship to monday.com

The Apps run on and integrate with the monday.com platform operated by monday.com Ltd ("monday.com"), and are distributed through the monday.com Marketplace. Your use of monday.com is governed by monday.com's own terms and policies, which are separate from and in addition to these Terms. We are not responsible for the monday.com platform itself, and availability of the Apps depends on the continued availability of the monday.com platform and its APIs.

3. Eligibility and accounts

To use the Apps you must have a valid monday.com account and the authority to install applications and grant the permissions the Apps request. You are responsible for the activity of all users under your monday.com account and for maintaining the security of your account credentials.

4. Subscriptions, plans, trials, and billing

Plans. Each App is offered on tiered subscription plans, each with different features and usage allowances. Current plan details are shown on each App's monday.com Marketplace listing.

Billing. Subscriptions are purchased and billed through monday.com, in accordance with monday.com's billing terms. We do not collect or store your payment-card details.

Trials. We may offer a free trial. Unless you cancel before the trial ends, your subscription may convert to a paid plan in accordance with the Marketplace terms presented at sign-up.

Usage allowances. Plans include usage limits (for example, tracked domains, monthly pageviews, custom events, connected accounts, data-sync frequency, and data-retention periods). Where you exceed an allowance, we may decline to record or sync the excess; we will not knowingly degrade your monday.com data.

Changes to pricing. We may change fees for future billing periods on a prospective basis with reasonable notice via the Marketplace listing. We will not increase the price of your current paid period. Taxes, where applicable, are your responsibility.

Refunds. Fees are non-refundable except where a refund is required by the Australian Consumer Law or other applicable law, or by monday.com's Marketplace policies.

5. Your responsibilities and lawful use of data

The Apps are tools that process data you decide to collect, connect, or combine. As between the parties, you are the controller of, and are solely responsible for, the data you collect and process using the Apps. In particular, you must:

• only track, connect, or process data from websites, domains, and accounts that you own or are authorised to use, and configure them accurately;
• for visitor tracking (for example, via Ignition Engage), provide all legally required notices and obtain all legally required consents from your website visitors before collecting their data, including any consent required under the Privacy Act 1988 (Cth), the Australian Privacy Principles, and any other applicable privacy, data-protection, or electronic-communications laws (including, where relevant to your audience, the GDPR, UK GDPR, ePrivacy rules, and US state privacy laws);
• for connected third-party accounts (for example, advertising or e-commerce platforms connected via Ignition Signal or Ignition Commerce), maintain valid credentials and authority for each account, and comply with the terms, policies, and API usage requirements of those providers;
• maintain your own privacy policy that accurately discloses your use of analytics, tracking, and connected data sources, including your use of the Apps;
• not collect sensitive information (such as health, biometric, financial-account, or special-category data) through the Apps, and not place tracking on pages where such data is entered;
• honour data-subject requests (access, correction, deletion, withdrawal of consent) that you receive, using the Apps' withdrawal and deletion features where applicable;
• not re-identify, de-anonymise, or combine data (including via Ignition Lens) in a manner that breaches privacy law; and
• comply with all applicable laws in your use of the Apps and the data they produce.

You are responsible for configuring the Apps (including consent gating and retention settings) appropriately for your legal obligations.

6. Acceptable use

You must not, and must not permit any third party to:

• use the Apps to collect data unlawfully, deceptively, or without a valid lawful basis;
• track individuals across websites or services you do not own or control without authorisation;
• connect, access, or use any third-party account or service through the Apps without authorisation, or in breach of that provider's terms;
• attempt to re-identify, de-anonymise, or combine data in a manner that breaches privacy law;
• reverse engineer, decompile, or attempt to extract the source code of the Apps, except to the extent this restriction is prohibited by law;
• interfere with, overload, or attempt to gain unauthorised access to the Apps, our systems, or the monday.com platform;
• resell, sublicense, or provide the Apps to third parties as a standalone service; or
• use the Apps in breach of monday.com's terms or these Terms.

We may suspend or terminate your access for breach of this section.

7. Data, privacy, and security

Privacy Policy. Our handling of personal information is described in our Privacy Policy at ignitioncg.com.au/privacy/, which forms part of these Terms.

Roles. As between the parties, you are the data controller of the data processed through the Apps; we process that data on your behalf to provide the Service.

Storage. Data processed by the Apps is stored within the monday.com platform's storage associated with your installation. Data-retention periods are determined by your plan and your configuration.

Security. We apply reasonable technical and organisational measures appropriate to the Service. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

De-installation and deletion. When you uninstall an App, we revoke that App's authorisation credentials. Data is retained for the applicable retention period and then deleted, or deleted earlier on request, in accordance with our Privacy Policy. To request deletion, contact us at info@ignitioncg.com.au.

8. Intellectual property

The Apps, including all software, design, text, and branding, are owned by Ignition or its licensors and are protected by intellectual-property laws. Subject to these Terms and your active subscription, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Apps for your internal business purposes. We reserve all rights not expressly granted. You retain all rights in your own data.

9. Third-party services

The Apps integrate with monday.com and, depending on the App, with other third-party services you connect (such as Meta, Google Ads, LinkedIn, and e-commerce platforms). Your use of those services is governed by your agreements with their providers, and you are responsible for maintaining valid credentials and authority for any account you connect. We are not responsible for third-party services, their availability, their terms, or changes they make to their APIs or data, and your use of them is at your own risk.

10. Warranties and disclaimers

To the maximum extent permitted by law, the Apps are provided "as is" and "as available", and we make no warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Apps will be uninterrupted or error-free, that they will identify all visitors or capture all activity, or that data drawn from connected third-party services will be complete or accurate.

Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) or any other law that cannot lawfully be excluded. Where our liability for breach of a non-excludable guarantee can be limited, our liability is limited, at our option, to re-supplying the Service or paying the cost of having it re-supplied.

11. Limitation of liability

To the maximum extent permitted by law, and subject to clause 10, in no event will Ignition be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, however caused. Our total aggregate liability arising out of or in connection with the Apps and these Terms will not exceed the total fees paid by you for the relevant App in the twelve (12) months immediately preceding the event giving rise to the liability.

12. Indemnity

You agree to indemnify and hold harmless Ignition and its personnel from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your collection, connection, use, or processing of data through the Apps; (b) your breach of these Terms or applicable law (including privacy and consent obligations); or (c) your tracking of any website, individual, or data, or your connection of any third-party account, without proper authority or consent.

13. Term, suspension, and termination

These Terms apply from when you first install or use any App until terminated. You may terminate by uninstalling the Apps and cancelling your subscription through monday.com. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or use the Apps in a way that creates legal or security risk. On termination, your licence ends and the data provisions in clause 7 apply. Clauses that by their nature should survive (including 5, 8, 10, 11, 12, and 15) survive termination.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, via the Marketplace listing, the App, or this page), and the "Last updated" date will be revised. Your continued use of the Apps after changes take effect constitutes acceptance of the updated Terms.

15. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state and the Commonwealth of Australia.

16. General

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Apps.

Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Severability. If any provision is found unenforceable, the remaining provisions continue in effect.

Waiver. A failure to enforce a provision is not a waiver of it.

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

Notices. Notices to us should be sent to info@ignitioncg.com.au.

17. Contact

Ignition Consulting Group Pty Ltd (ABN 51 689 001 849)
Email: info@ignitioncg.com.au
Website: ignitioncg.com.au